Create tasks, assign to groups or individuals, monitor completion, and track trends.
Task board with full operational visibility
Auto-create tasks from customer requests
Convert any audio or chat message to a task
Supports a push and pull task execution processes
Analytics for business and operational insights
Tasks can be dispatched automatically based on request type, location, or keyword to empower staff to handle matters without dispatcher intervention.
Issues that are not handled in a timely manner are escalated to management automatically based on the handle time that you choose.
Coordinate resources globally from a central location. Automatic and manual dispatch of tasks directly to your team. Manage tasks across the entire team.
Create tasks, assign and dispatch to the right staff, automate workflows, and track completion. Gain business insights and identify opportunities for improvement with analytics.
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Location specific
Can be paired with SMS
NPS surveys
Contact capture
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Auto-replies
Auto-replies
Auto-replies
Auto-replies
Auto-replies
Make sure nothing slips through the cracks and tasks and gain business insights for continuous improvement.
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Realtime status for leadership, supervisors, and the operations team.
Tasks and communication in one place
Summary and detailed views
Spreadsheet style interface
Quick sort and filter options
Reduce response time and load on dispatchers.
Assign to groups or individuals
Task type assignments
Departmental dispatching
Location based dispatching
Keyword dispatching
Managing by exception frees supervisors up to manage urgent and high stakes matters.
Unassigned task notifications
Incomplete task notifications
Flexible handle time settings
Channels groups the right people together for focused comms. Audio and device alerts for mentions in other channels make it easy to focus on the most important conversations.
Native support for pictures and video
Comment on tasks with chat messages and push-to-talk
Spoken audio and device notifications
Our customers love using ALO and we love helping them delight their customers, boost productivity, and grow revenue.
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The one word I would use to describe ALO is transformative. Before ALO we relied on radios and email for fan communication.
Matt Levin
Senior Vice President
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The one word I would use to describe ALO is progressive. They are always changing, always getting better, always growing.
Ash Harris
VP of Guest Experiences
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ALO has added value even beyond what I expected. ALO helps us communicate directly with our fans and respond faster.
Andre Seoldo
Assistant Athletic Driector
ALO runs on iOS and Android, and can be used from Internet browsers on MacOS, Windows, and Linux. To replace legacy walkie-talkie radios, we are partnering with commercial hardware manufacturers.
ALO is a mobile and desktop app for security and guest services providing everything from incident management to body cams and QR/SMS to radios, leading to enhanced guest satisfaction, elevated safety, reduced risk, and better staff engagement - all with lower operating costs.
